Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How long does shipping take?
Current ship time is 3-5 business days. This does NOT include weekends or holidays. This is the time it takes me to make your order. Please allow additional time for the shipping provider to get your package to you once shipped. This will be based off what option you select at checkout.
How do I track my order?
You will get a shipping notification sent to your email or phone number provided at checkout once you items have shipped. A tracking number will be provided in that email/text.
What if my package gets lost or stolen in the mail?
I am not responsible for packages once they are scanned into the post office database. All shipments have the appropriate amount of insurance on all packages. If your package gets lost, stolen, or any other circumstance that is out of my control, please use the tracking number to file a claim on the USPS website. I will NOT give refunds for mail issues.
Returns
How do I return an item?
I do not accept returns, this is why I strongly encourage you to measure your pet before placing an order to ensure proper sizing. However if you have any issues with your item(s) please feel free to reach out to me so we can get it resolved.
Can I exchange for a different item?
I will accept exchanges if the original item is in brand new condition, never worn, washed or damaged. You must contact me within 48 hours of receiving the item and you are responsible for all shipping fees.
General
Can I use more than one discount code?
Only one discount code can be used a time.
How do I know what size to order?
Please, please always measure your pups neck before ordering. Once measured, please refer to the sizing guide listed in each items description to choose what will work best for your pup! If you need help with this, please feel free to contact me so I can help the best that I can!
Are you looking for models or brand reps?
I do model searches a few times a year (usually seasonally). Please keep an eye out on social media to know when the next one is and how to apply! We love adding new members to our team!